Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains how Pro Plus Mold Inspection ("Pro Plus," "we," "us") collects, uses and shares personal information through proplusmold.com and its location pages (the "Site"). It is written to meet the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and California's "Shine the Light" law (Cal. Civ. Code § 1798.83), to the extent they apply to us.

1. Information we collect

Information you give us

When you request a quote, we collect your name and phone number, and anything else you choose to enter: email, property address, property city, property type, requested service and your message. We also record which Pro Plus location and page you submitted from and the time of the request. Please do not enter medical records, diagnoses, payment details or other sensitive information in the form.

Information collected automatically

• Phone link clicks: when you tap a phone number, we record that a click happened, which location it was for, the page and the time. We do not record your call.
• Location suggestions: our hosting provider may give the Site an approximate city or region based on your connection so we can suggest a nearby location. We do not store this with your quote request. If you choose "Use my device location," your browser asks permission first and the coordinates are used only in your browser to find a nearby location. If you search by ZIP code, the ZIP is sent to a public lookup service (zippopotam.us) to find the matching city.
• Site analytics: our website platform, Lovable, records the pages visited, where visitors came from, country, browser, operating system and device type, time on page, page speed, errors, and which buttons and links are clicked. This analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify you. Detailed data is kept for 90 days and daily summaries for one year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.
• Server logs: like most websites, our hosting providers may keep standard technical logs (such as IP address, browser type and request time) for security and operation.

Cookies and browser storage

If you choose a location, we save a pp_location cookie for up to 365 days so the Site remembers your choice. We also use your browser's session storage to remember your last location and whether you dismissed a location suggestion; this clears when you close the browser tab. Pages with an embedded Google Map load content from Google, which may set its own cookies under Google's privacy policy. You can block or delete cookies in your browser settings; the Site still works without them.

2. How we use information

• To respond to your request, schedule services and communicate with you.
• To route your request to the right Pro Plus location.
• To understand how the Site is used and improve it.
• To protect the Site against fraud, abuse and security problems, and to meet legal obligations.

Sending a request does not sign you up for marketing.

3. How we share information

We share personal information only with:

• the Pro Plus location that serves your property, so it can respond;
• service providers that host the Site and store data for us (including Lovable and its cloud and hosting providers), under their terms;
• Google, when you load an embedded map or follow a Maps link;
• authorities or others when required by law or to protect rights and safety, or as part of a sale or transfer of the business.

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising, as those terms are defined under California law. We do not knowingly sell or share the information of anyone under 16.

4. Categories of personal information (CCPA notice at collection)

In the last 12 months we have collected these categories, from you directly and from your device:

• Identifiers (name, phone, email, and IP address in server logs) — used to respond to requests and operate the Site.
• Customer records (property address and city) — used to provide services.
• Internet or other network activity (pages viewed, clicks, device and browser type) — used for analytics and security.
• Approximate geolocation (city or region) — used to suggest a nearby location.

We do not collect sensitive personal information for the purpose of inferring characteristics about you.

5. How long we keep information

We keep quote requests and contact records only as long as reasonably needed to respond, provide services, keep business records and meet legal, tax and insurance obligations, and then delete them. Analytics data is kept as described above.

6. Your California privacy rights

If you are a California resident and the CCPA applies to us, you have the right to:

• Know what personal information we collected, used and disclosed about you;
• Access a copy of it;
• Delete it, subject to legal exceptions;
• Correct inaccurate information;
• Opt out of sale or sharing (we do not sell or share);
• Limit use of sensitive personal information (we do not use it for those purposes); and
• Not be discriminated against for using these rights.

To make a request, email info@proplusmold.com or call (619) 935-5995. We will confirm we received it within 10 business days and respond within 45 days (we may extend once by 45 days and will tell you why). We will verify your identity by matching details you give us with our records. You may use an authorized agent, who must provide your signed permission; we may also ask you to confirm your identity directly.

Shine the Light

California residents may ask once a year whether we disclosed personal information to third parties for their own direct marketing. We do not do this. Requests can be sent to the email above.

7. Do Not Track and Global Privacy Control

The Site does not change its behavior in response to browser "Do Not Track" signals. Because we do not sell or share personal information, there is nothing to opt out of; where the law requires, we treat a Global Privacy Control signal as a request to opt out of sale or sharing.

8. Other websites

The Site links to other sites, such as government guidance, Wikipedia and industry organizations. Their privacy practices are their own.

9. Children

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child sent us information, contact us and we will delete it.

10. Security

We use reasonable safeguards, including access controls on stored requests. No website or storage system is completely secure, so we cannot guarantee absolute security.

11. Changes

We may update this policy. The "Last updated" date shows the latest version. Significant changes will be posted on this page.

12. Contact us

Pro Plus Mold Inspection
Email: info@proplusmold.com
Phone: (619) 935-5995